PAYMENT

Q: What payment method do you accept?

  • All major credit cards and Paypal.

Q: What currency is your store in?

  • All payments are made in USD. Your bank will convert your total to your currency after your payment has been processed.

RETURN/ REFUND/ RESTOCK/ EXCHANGE

Q: Will you be restocking?

  • Only selected  items.

    Q: What is your return policy?

    • Returns are handled on a case-by-case basis. Please see our Return Policy.

      Q: Will I receive my money back after I return?

      • No, you will receive store credit in a form of a Karisland gift card to the email provided. Please see our Return Policy.

      CONTACT

      Q: How do I contact you?

        • Email us at contacts@marvilosky.com

      Q: When can I expect an e-mail response?

      • Allow 1-2 business days for a response. Emails are answered in the order it was placed during operating business days ( Weekends are closed ).
      • Please include full name, detailed message and order number if available.

      TRACKING YOUR ORDER

      Q: I ordered two items, why did I only receive one?

      • If you have ordered multiple items and have not received all the items, please allow 3-5 days time allowance since some items are shipped separately. If you haven't received the item after 3-5 days time allowance, please email us at contacts@marvilosky.com

      Q: Why does my tracking info say invalid/not available/not found?

      • Allow up to 24-72 hours for the post office to update.
      • At times, tracking may not be available in select countries.

      Q: Where can I track my package?

      •  Please click here.